About Us

We are My Care Matters Health Services, a home care agency offering reliable, compassionate support to seniors, individuals with disabilities, and those with special needs throughout Vancouver. Our services cover personal care, companionship, dementia care, palliative support, medication management, post-hospital recovery, and full 24/7 overnight care. With 30 years of combined experience in nursing and in-home care, our team is available every hour of every day. We also provide multilingual care services so your loved one can speak with their caregiver in the language that feels most natural and comfortable to them.

What Drives Us

Bringing a caregiver into your home is not a decision families make lightly. There’s usually a period of watching, worrying, and trying to hold things together before anyone picks up the phone. When families do reach out, they want real answers; not a sales pitch. They want to know who will actually be spending time with their loved one, what care looks like on an ordinary Tuesday, and whether someone will genuinely be available when something goes wrong after hours. We’ve built our entire operation around giving families that confidence. Our caregivers take time to understand each client as an individual; their daily rhythm, what they enjoy, and what helps them feel settled and cared for at home. Whether your family is in Albion, Silver Valley, Haney, Hammond, or Webster’s Corners, we’re reachable any time you need us.

What We Believe

Get to know the person first: A care plan that doesn’t reflect who your loved one actually is won’t serve them well. We listen carefully before recommending anything and build from what we learn.

Steady relationships matter: We match caregivers thoughtfully and keep that pairing consistent. Seeing the same familiar face each visit makes a meaningful difference; especially for clients living with dementia or anxiety.

Families shouldn’t have to wonder: We follow up regularly and reach out promptly when anything changes. You’ll always know what’s happening with your loved one’s care without having to chase us for updates. Meet our care team here.

Caregivers are fully verified: Every caregiver completes a thorough screening process; reference checks and a criminal record check; before their first visit. Ongoing training keeps the standard of care consistent and current.

Our Home Care Services

• Personal Care: Bathing, grooming, dressing, oral care, toileting, skin care, and mobility support; provided attentively and with full respect for your loved one’s dignity, comfort, and personal space
• Companionship: Meaningful visits, local outings, memory activities, and light physical activity that keep your loved one socially engaged and mentally active from one day to the next
• Dementia Care: Calm, consistent routine-based support at home; personal care, meal preparation, and gentle activities designed to keep your loved one feeling safe and grounded in familiar surroundings
• End-of-Life and Palliative Care: Dignified personal care, compassionate companionship, emotional support, and nursing care for your loved one and your family through this stage of life
• Home Support: Grocery shopping, light housekeeping, and everyday household tasks that keep your loved one’s home comfortable, organised, and feeling like their own space
• Medication Management: Dependable, attentive support with medication schedules and administration so your loved one stays safe and on track with their prescribed health routine
• Nursing Care: Licensed nursing visits at home covering wound care, foot care, catheter care, colostomy care, medication administration, post-operative monitoring, and health assessments
• Post-Hospital Care: Practical recovery support and prescribed exercise programs for clients returning home after surgery or a hospital stay;